Customer Account Manager (all genders)

#UPLIFTYOURFUTURE
Over 13,000 People. 19 Locations worldwide. One in three planes flies with our Technology.
Even more economical, lower in emissions and quieter. We shape the future of Aviation. The only thing missing: You.
Become part of our dedicated team as a

Customer Account Manager (all genders)

​in Hannover-Langenhagen
​​​​Code - MVH
Our positions are generally permanent, but will initially be filled on a temporary basis.

YOUR TASKS

• Management of existing customer relations reflecting technical and economic conditions with the purpose of enhancing customer satisfaction
• Providing an interface function to the customer in the handling of customer orders and contracts
• Specifying repair scopes and budget for engine repairs and close coordination with the customer
• Order management from preparation to invoicing in cooperation with the executing and supporting departments such as engineering, logistics and production control
• Optimizing the cost-effectiveness of repair orders as well as monitoring and controlling order-related and contract-related KPIs
• Ensuring the currency and completeness of regular communications with customer and departments
• Supporting the sales department in preparing promotion campaigns

YOUR PROFILE

• Degree in air transport management, aviation management, business administration, (business-) engineering, aerospace engineering or general mechanical engineering
• Experience in account management in the aerospace or MRO industry desirable
• Good IT skills (MS Office, SAP)
• Willingness to travel internationally and to be on call (AOG support)
• Excellent English, good knowledge of a further (foreign) language desirable

The combination of technical and commercial project management along with daily customer communication is what makes this role an outstanding and diverse career opportunity in a fascinating global aviation industry.