Customer Account Manager (all genders)

#UPLIFTYOURFUTURE
Over 13,000 People. 19 Locations worldwide. One in three planes flies with our Technology.
Even more economical, lower in emissions and quieter. We shape the future of Aviation. The only thing missing: You.
Become part of our dedicated team as a

Customer Account Manager (all genders)

​in Hannover-Langenhagen
​​​​Code - MVH
Our positions are generally permanent, but will initially be filled on a temporary basis.
Your mission as a Customer Account Manager
As a Customer Account Manager, you are the central interface between our international customers and MTU Maintenance. You accompany the entire life cycle of an engine - from order placement to delivery - and ensure that technical requirements, economic goals, and contractual conditions are optimally aligned.
You will play a key role in this process: you will mediate between customer interests and internal departments, create transparency, manage complex projects, and make a significant contribution to customer satisfaction and economic success.

YOUR TASKS

Customer Support

• Key contact person for all commercial and technical customer issues - in close coordination with engineering and other specialist departments
• Active support and further development of existing customer relationships with a view to technical and economic requirements
• Controlling of ongoing projects and derivation of measures for process, quality, and result optimization
• Preparation of cost estimates and invoices
• Ensuring a transparent communication chain, including status reports, technical coordination, and documentation
• Planning, coordination, and execution of customer visit

Contract and order management

• Definition of repair scopes and budget frameworks for engine repairs in close consultation with the customer
• Complete order support - from preparation and operational control to invoicing - in collaboration with engineering, logistics, and production control
• Ensuring the cost-effectiveness of maintenance orders and monitoring order- and contract-related KPIs
• Supporting the sales team in preparing and executing bidding campaigns

YOUR PROFILE

• Completed degree in business administration, (industrial) engineering, aerospace engineering, general mechanical engineering, or a comparable qualification
• Experience in account management in the aviation or maintenance industry desirable
• Good project management and IT skills (MS Office, SAP)
• Willingness to travel internationally and be on call (Aircraft-On-Ground-Support (AOG))
• Business fluent English skills, hands-on mentality, ability to work in a team, and an independent, analytical, goal-oriented approach to work